Shipping & Returns Policy

Shipping Information

Order Processing

Orders placed before 2PM Monday-Friday will be processed the same day. Orders placed on weekends or public holidays will be processed the next business day.

Order Tracking

Once your order has been dispatched, you will receive a tracking number via email. You can use this to track your package's journey on our website or through the Royal Mail tracking service.

Returns Policy

Our Satisfaction Guarantee

We stand behind the quality of our products with a 100% satisfaction guarantee. If you're not completely satisfied with your purchase for any reason, we offer a hassle-free return and refund process.

Return Process

1. Contact us at returns@hempseed.uk within 14 days of receiving your order
2. Include your order number and reason for return
3. We'll provide you with a return shipping label and instructions
4. Send the unused portion of the product back to us using the provided return label
5. Once we receive and inspect the returned item, we'll process your refund

Refund Processing

• Credit/debit card payments: Refunds will be issued to the original payment method within 5-7 business days
• Cryptocurrency payments: Refunds will be processed to the original blockchain address used for the purchase, in the same cryptocurrency used for payment
• Please note that blockchain transaction fees for cryptocurrency refunds will be deducted from the refund amount

Damaged or Incorrect Items

If you receive a damaged or incorrect item:

1. Contact us within 48 hours of receiving your order
2. Provide photos of the damaged item or the incorrect product received
3. We'll immediately arrange a replacement to be shipped to you at no additional cost
4. There's no need to return the damaged item unless specifically requested

Non-Returnable Items

For hygiene reasons, opened products that have been used or have broken seals cannot be returned unless they are defective.

CBD-Specific Considerations

• CBD products must be returned in their original packaging with seals intact when possible
• We cannot accept returns of CBD products where customs or international shipping regulations have changed after purchase
• If you're unable to receive the product due to regulatory changes in your country, please contact us for assistance

Contact Information

If you have any questions about shipping, returns, or refunds, please contact our customer service team:

• Email: support@hempseed.uk
• Response time: Within 24 hours Monday-Friday
• Chat support: Available 9AM-5PM GMT Monday-Friday